Super! Quick! User Research Skillz! for! Digital! Security! Trainers!
|Super! Quick! User Research Skillz! for! Digital! Security! Trainers!|
|Presenter(s)||Bernard Tyers, (maybe Belén Barros Pena)|
|Title(s)||User researchers and interaction designers|
|Social media||@bernardtyers , @belenpena|
|2017 theme||Training & Best Practices|
Digital security trainers probably have to most regular contact with users of digital privacy tools.
They answer questions for users, give expert advice on software tools, carry out training sessions, and more.
They are in many ways user researchers, just in a different name - they have regular contact with front line users, they understand their ways of thinking, the context of how front line users use software, the ways people communicate, and what their dangers and risks are.
OBJECTIVE To empower digital security trainers by providing them with basic user research skills.
These skills include: - ethics of user research - how to understand a users mental model - user interviewing techniques - how to ask the right kind of questions - how to carry out guerrilla usability testing sessions when you really don’t have time in your schedule
FORMAT The format of this session will be part presentation (to communicate the important skills), part discussion (to discuss situations trainers have been in), and part role-playing. The role-playing will be where people will put themselves in the situation where they will carry out a usability testing session with a user.
|Target Groups||Digital trainers|
|Skill Level||Novice to introductory|
|Language||English (and maybe Spanish)|
This will be notes for the attendees, useful online courses they can attendee, and if possible a blogpost reporting on how it went.
If you're interested in taking part, let me know - get in touch via www.ei8fdb.org/thoughts/contact or twitter
If you have particular things you'd like to cover, let me know.